Free Shipping & Returns. U.S. Only.

10% Military discount for APO/FPO/DPO ship address, use code APLTROOPS10.

Free Shipping & Returns. U.S. Only.

10% Military discount for APO/FPO/DPO
ship address, use code APLTROOPS10.

Shipping And Returns

ORDER PROCESSING/FULFILLMENT - DOMESTIC

Processing Time

Please allow 1-2 business days for your order to be processed. Orders placed before 12AM PST will be processed the following business day. Orders placed Friday-Sunday will ship out Monday. All orders are processed and shipped out of our warehouse in Chino, CA.

Possible Delays

We do our best to ensure the timely delivery of all orders. When selecting our UPS Ground or expedited options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Order Acceptance Policy

Athletic Propulsion Labs reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

SHIPPING/HANDLING - DOMESTIC

APL services shipments to all 50 U.S. States. However, we do not ship packages to P.O. Boxes, U.S. Territories (American Samoa, Guam, Puerto Rico, or The U.S. Virgin Islands) and there are no exceptions to this policy. For packages going to Hawaii and Alaska, there is an additional $10 shipping charge.

Fees

Shipping and handling fees are charged on a per item basis based on the weight of the item as follows:

Domestic shipping and handling chart

Shipments within the Continental U.S. over $45 qualify for our complimentary UPS Ground shipment. Shipments to Hawaii and Alaska are calculated by weight and shipment method.

Once your order ships, you will receive an email with a link to track your order. You can also check the status of your order by order number at any time by going directly to the Order Status section on AthleticPropulsionLabs.com. Please note that you will need to create an account with your e-mail address in order to use this feature.

If you have any additional questions about your AthleticPropulsionLabs.com order or would like to request an order cancellation, please contact us directly at help@athleticpropulsionlabs.com or (866) 672-8630 (7AM- 7PM PST Monday through Friday).

ORDER PROCESSING/FULFILLMENT - INTERNATIONAL

Please allow 2-4 business days for processing and fulfillment of international orders. On average it can take between 7-14 business days to receive your international order. All international orders are processed and shipped out of our warehouse in Carson, CA.

Fees

For International orders, shipping and handling fees are charged on a per item basis based on the weight of the item. These charges are provided at checkout for your approval.

Possible Delays

We do our best to ensure the timely delivery of all orders. When selecting our UPS Ground, or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

SHIPPING/HANDLING - INTERNATIONAL

For International orders, shipping and handling fees are charged on a per item basis based on the weight of the item. These charges are provided at checkout for your approval.

Domestic shipping and handling chart

After you’ve placed your international order on the Athletic Propulsion Labs™ Online Store via FedEx® CrossBorder, you will receive an email providing you with order confirmation and your order number. Once your order ships, you will receive an email with your tracking number. It is important to provide a valid email address during your order process in order to receive this communication. You can track your order by tracking number at http://crossborder.fedex.com/us/shoppers/app/tracking.shtml.

If you have any additional questions about your AthleticPropulsionLabs.com order or would like to request an order cancellation, please contact: International: (203) 683-4894 (9AM – 9PM. EST Monday through Friday).

RETURNS/EXCHANGES

We design Athletic Propulsion Labs® products to bring quality, innovation and performance to your active life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Please note, all promotional items shipped with a purchase must also be returned in order to issue a full refund. If a promotional item is not received with a return then the full retail cost of the item is deducted from the refund.

Return/Exchange Procedures

For returns, click here to request and print a prepaid return shipping label. For holiday 2018, you can exchange and return your shoes by January 15, 2019 if they are unworn or unused and in their original packaging along with any promotional gifts.

  • For exchanges, please indicate the alternate size or color.
  • For returns, please indicate the reason for return.
  • Pack your return with the completed form. All items must be returned to us in their original, unworn, intact, unwashed and smoke-free condition with their original packaging, tags and accessories to receive a refund or exchange.
  • If applicable, all items must be returned with their original packaging, tags and extra laces (if included).
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.
Athletic Propulsion Labs® distribution facilities and sales offices do not accept hand or C.O.D. deliveries.
It is recommended packages be sent via UPS with a tracking number. Freight is not refundable and you will be charged shipping for all exchanges.

You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and we will not replace the contents of the package.
Refund Processing

All refunds will be credited to the method of payment used for the original purchase.

Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Athletic Propulsion Labs® reserves the right to amend, modify, revise and/or rescind in its entirety or any portion of the foregoing return and delivery policies in its sole and absolute discretion.

If you have any questions about your return, please contact us at (866) 672-8630.

Your return will be processed within 3 business days of being received at our warehouse. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Refunds will be issued to original method of payment. If you return a product purchased with multiple methods of payment, the balance will be applied to the credit card up to the original amount charged. Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.

We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition and/or beyond the communicated return period limit.

Your return will be processed within 3 business days of being received at our warehouse and refunds will be issued based on the original method of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Exchanges can be made for the same item in a different size or color only. To exchange your product, simply note on the packing slip the item you are returning, and the alternate size or color you are requesting as a replacement. If the size or color requested is available, your exchange will be processed within 3 business days of being received at our warehouse and will be shipped out via UPS Ground plus applicable shipping and handling charges. Exchanges are subject to availability. A refund (minus shipping and handling) will be processed if the product is unavailable.

Shipping is not refundable and you will be charged shipping for all exchanges.

If you have any questions about exchanging items you have purchased on AthleticPropulsionLabs.com, please contact us at help@athleticpropulsionlabs.com or (866) 672-8630.