We thought we would save you a little time and answer some of the questions we are asked most frequently.
Q. How do I buy APL product online?
A. Use the menu on the top of the page to browse the site by product category. To access more information or purchase an item, you can also click on the product image on each page and you will be taken to the item's product detail page as well as to more colors for each style.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, go to your shopping cart and click on the Delete Item option. Once you have all the items you wish to purchase, click the CHECKOUT button.
Q. What are Athletic Propulsion Labs™ online payment options?
A. Athletic Propulsion Labs accepts several methods of payment:
- Credit Cards - Visa, MasterCard, American Express and Discover (issued in the U.S.*)
- Debit Cards - Visa or MasterCard (issued in the U.S.*)
- PayPal - We accept PayPal for U.S. Orders only.
- AfterPay - Interest Free Payment Plan
At this time, we do not accept cash, checks, or money orders, nor do we offer any sort of layaway or C.O.D. service.
*AthleticPropulsionLabs.com currently accepts Credit Card and Debit Card accounts issued by a U.S. bank or financial institution and billed to an address within the 50 states. For International orders, APL offers additional payment options including by currency.
Q. What if I order a product that is available for pre-order or is out-of-stock?
A. Occasionally select APL products are available for pre-order due to limited production. If you place a product in your shopping cart that is available for pre-order, we will indicate the expected “ship to” date and you will not be charged until the order is shipped. If an item is no longer available from our inventory, a message will alert you that the requested item is not in stock. If your order is approved and inventory is out of stock, you will receive an e-mail notifying you of this.
If have any questions about APL footwear or gear, please contact us at (866) 672-8630.
Q. How are orders taxed?
A. Sales tax is charged for all shipments to California residents and applicable states. Tax charges vary depending upon the destination of the package and the state.
Q. What are our Shipping Options and Fees?
A. The Athletic Propulsion Labs® delivery team processes orders only on weekdays (Monday through Friday only). Packages ship from our warehouse in City of Industry, CA. Orders placed before 12 PM PST will be processed the same business day. All orders are subject to credit authorization and approval before being accepted as a completed purchase in our system. Some orders are occasionally held for a security verification by credit card companies and are released subject to a final authorization.
We ship APL packages to all 50 U.S. States. However, we cannot ship packages to P.O. Boxes. We do ship to U.S. Territories (American Samoa, Guam, Puerto Rico, or The U.S. Virgin Islands), or addresses outside of the U.S. but delivery can be up to 20 days. Currently, there are no exceptions to this policy.
Shipping and handling fees are charged on a per item basis based on the weight of the item as follows:
3-Day Shipping: arrives within 3-5 business days of your approved order.
2-Day Shipping: arrives within 3-4 business days of your approved order.
Q. Do you ship internationally?
A. Yes, We do. We have received requests for our products from around the world and we are happy to now be able to provide an international shipping solution. Please carefully read our procedures listed below to learn more about how our international shipping works.
Q. How does international shipping work?
A. Athletic Propulsion Labs has partnered with FLOW to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country, you will be automatically transferred to our Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, APL will charge your credit card for the entire purchase. You will be issued a confirmation and order tracking number upon your order being approved. All orders are subject to credit authorization and approval before being accepted as a completed purchase in our system.
Q. What are our Shipping Options and Fees (International)?
A. The Athletic Propulsion Labs® delivery team processes orders only on weekdays (Monday through Friday only). Packages ship from our warehouse in City of Industry, CA . On average it takes 24 hours to process an order and then it is shipped out for International processing. On average it can take between 5 to 14 days to receive your international order.
For international orders, shipping and handling fees are charged on a per item basis based on the weight of the item. These charges are provided at checkout for your approval.
Q. How do I track my order?
A. When placing an order on AthleticPropulsionLabs.com you will be sent an email confirming your order and another once your order has shipped. It is important to provide a valid email address during your order process in order to receive this communication.
You can check the status of your order at any time by going directly to the Order Status section on AthleticPropulsionLabs.com. Please note that you will need your order number and e-mail address in order to use this feature.
If you have not received an email confirming your order is in process, or have not yet received your shipping confirmation email, please note that this may mean that your order is either still being processed or your shipping confirmation email may be stuck in your email spam filter. Please check your email’s junk or spam filter to see if the email is there.
If you have any additional questions about your APL order, please contact:
United States and International Orders: (866) 672-8630 (7 a.m. - 7 p.m. PST Monday through Friday), or email@example.com.
Q. Can I cancel my order?
A. Once an order has been processed, we are unable to cancel it or make any changes to the order or shipping address.
Q. How do I contact Customer Service?
A. For order service, questions and assistance, inquiries on product availability, or questions about returns, please contact us at:
United States and International: (866) 672-8630 (7 a.m. - 7 p.m. PST Monday through Friday), or firstname.lastname@example.org.
Q. How do I return/exchange items on AthleticPropulsionLabs.com?
A. We design Athletic Propulsion Labs® products to bring quality, innovation and performance to your active life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Merchandise can be returned to Athletic Propulsion Labs™ within 10 days from the receiving date or the item(s) will not be accepted for return and will be returned to you at your expense.
Merchandise must be unworn and unwashed and returned in the original box with all packaging materials (including the shoe or apparel bag) in saleable condition to receive a refund or exchange.
If item shows signs of wearing or washing or does not meet the return conditions below, we may be unable to issue a credit or exchange for a replacement and the product may be shipped back to you at your expense.
Your return will be processed within 3 business days of being received at our warehouse and refunds will be issued based on the original method of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Exchanges can be made for the same item in a different size or color only. To exchange your product, simply note on the packing slip the item you are returning, and the alternate size or color you are requesting as a replacement. If the size or color requested is available, your exchange will be processed within 3 business days of being received at our warehouse and will be shipped out via UPS Ground plus applicable shipping and handling charges. Exchanges are subject to availability. A refund (minus shipping and handling) will be processed if the product is unavailable. Freight is not refundable and you will be charged shipping for all exchanges.
If you have any questions about exchanging items you have purchased on AthleticPropulsionLabs.com, please contact us at (866) 672-8630.
Q. How are refunds processed?
A. Your return will be processed within 10-15 business days of being received at our warehouse. You will receive an e-mail notification once your return is approved. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Refunds will be issued based on the original method of payment. If you return a product purchased with multiple methods of payment, the balance will be applied to the credit card up to the original amount charged. Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.
Q. Return/Exchange Procedures (U.S.):
Please see our Shipping & Returns page.
Q. What is “Load ‘N Launch®” technology?
A. The patented Load ‘N Launch® device is a very sophisticated feat of engineering located in the forefoot of the basketball shoe just in front of the flex zone and the ball of the foot. The device features unique compression properties designed to provide an instant rebound effect that is transferred up through the foot to enhance vertical leap (or what we call vertical propulsion).
“Load ‘N Launch®” technology works in concert with the rest of the shoe so that there is uniformity in the compression or the pressure that the athlete exerts down onto the device itself and through the midsole of the shoe, which is the “load” cycle. After all the compression elements are fully flexed, there is an explosive “launch” cycle that results when all of that compression is released. The result is an instant increase in vertical leap.
The APL's Load ‘N Launch® technology has been extensively tested in a leading West Coast University Biomechanical Lab under the supervision of two highly respected PhDs using sophisticated Kistler Force Plates in conjunction with a Vertec vertical leap measurement unit. The results are clear and show that at a statistically significant level the Athletic Propulsion Labs® basketball shoes provide an instant INCREASE in vertical leap for the majority of people from the very first time they use the product.
The result in most cases is an instant increase in vertical leap, depending upon the height, weight, athletic ability, technique and physical condition of the individual.
Q. What kind of training program do you recommend to go along with wearing your shoe?
A. No training program is required as part of the Athletic Propulsion Labs® basketball product with the “Load ‘N Launch®” technology. The minute you start playing in our athletic footwear you will notice the engagement of the Load ‘N Launch® device and the resulting increase in your vertical leap. Another major benefit of our basketball shoes is the player’s ability to lift off the floor much more quickly, whether rebounding, jump shooting or shot blocking.
Q. How long before results start to show?
A. Let us be clear about this…the increase in your vertical leap happens INSTANTLY when you wear Athletic Propulsion Labs® basketball shoes. No more struggling with training regimens. These are basketball playing shoes, not training shoes. You are ready to step on the basketball court and jump higher instantly.
Q. What muscle groups are emphasized with the APL Basketball product?
A. The same muscle groups involved in every basketball shoe are involved with the Athletic Propulsion Labs™ Concept 1 shoe as well. The difference is that most athletic shoes in general and basketball shoes in particular focus on the heel area of the shoe and not the forefoot. You jump from the forefoot. Therefore, our technology is designed to increase your vertical leap as a result of the forefoot engineering. The quadriceps, the calf, and the front of the foot (what we call the toe-off area) are all critical in the jumping response. The advantage of the Athletic Propulsion Labs™ shoes is that the Load ‘N Launch® device provides a turbo-boost to the muscle groups, almost like a diving board effect and maximizes your ability to jump higher.
Q. What is the average increase in jumping ability as witnessed in your testing?
A. We have seen some truly dramatic increases in vertical leap while testing the Athletic Propulsion Labs® shoes. In our testing, using many individuals with varying levels of athleticism, we saw an increase of up to 3.5 inches in the Athletic Propulsion Labs® basketball shoes.
Q. How is the weight of the APL basketball shoes measured?
A. All athletic shoes are weighed on a size nine (9) which is the accepted industry standard for the athletic footwear industry.
Q. Are the APL basketball shoes banned in high school?
A. The APL Concept 1 shoes have been banned by the NBA for the 2010-2011 season because of the competitive advantage our Load ‘N Launch Technology provides. As of February 3, 2011, the NFHS lifted its ban on the APL basketball shoes. In a memorandum to its Basketball Administrators, the NFHS stated "Based on discussions with Athletic Propulsion Labs, Inc., and on an examination of pertinent research, we have concluded that Concept 1 shoes do not violate Rule 3-5-4 and thus that the ban under NFHS Basketball Rule 3-5-4 should be immediately lifted." The Concept 1 shoes may or may not be allowed for competitive play in your league at the college, professional, or recreational level.