For exchanges or return shipments within the USA click here to request and print a prepaid return shipping label. All APL items can be exchanged or returned within 10 days of receiving them if they are in new, unworn condition and in their original packaging along with any promotional gifts. Our complete policy details are shown below. For international returns click here.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place. This includes all packaging, accessories (such as shoelaces) and dust bags if included. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
Any delivery or non-receipt issues must be reported to APL within 5 days of the delivery date indicated on the FedEx or DHL tracking number supplied in order for a shipping claim to be filed.
Athletic Propulsion Labs® distribution facilities and sales offices do not accept hand or C.O.D. deliveries. It is recommended packages be sent via FedEx with a tracking number. Freight is not refundable.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and we will not replace the contents of the package.
Your item(s) should be sent back to us within 10 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of APL.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your APL account or future orders being refused.
We have made every effort to display the colors of our products that appear on APL as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
USA EXCHANGES & RETURNS
We design Athletic Propulsion Labs® products to bring quality, innovation and performance to your active life. We feel the same way about customer service. If you feel the need to arrange an exchange or return an item based on the guidelines below, we will gladly make it happen.
For exchanges or return shipments within the USA, click here to request and print a prepaid return shipping label. All APL items can be exchanged or returned within 10 days of receiving them if they are in new, unworn condition and in their original packaging along with any promotional gifts.
- For returns, please complete the form and indicate the return reason.
- All items must be returned to us in their original, unworn, intact, unwashed and smoke-free condition with their original packaging, tags, accessories, and extra laces (if included) to receive a refund.
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.
- Worn shoes or shoes that do not come with original packaging, tags and accessories are not eligible for a refund.
- To return with FedEx, drop off your purchase at any authorized FedEx Location or set up a FedEx account to book a collection.
We stand behind our athletic footwear and slides. If your APL shoes or slides purchased directly from AthleticPropulsionLabs.com or our Flagship Experience at The Grove develop a material or workmanship flaw within 30 days of the receipt of your purchase, you can simply return it to us for an exchange or a full refund. As part of the process, we often request photos before we process the exchange or return.
To return your order, click here to receive your prepaid DHL return shipping label. All APL items must be processed for a return within 10 days of receiving them if they are in new, unworn condition and in their original shoebox(es) or packaging along with any promotional gifts to be eligible for a refund. Please also package your item(s) with the original packing slip or order confirmation. To receive a return ship label, orders must be returned from the original country of delivery.
All returns must be received in unused/new condition and be in the original shoebox(es) to be approved for a refund. International orders cannot be exchanged. If you wish to receive a different shoe or size, please kindly visit our site to place a new order.
International orders cannot be exchanged. If you wish to receive a different shoe or size, please kindly visit our site to place a new order.
Customs/duties and sales tax are non-refundable through APL. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
All refunds will be credited to the method of payment used for the original purchase.
Athletic Propulsion Labs® reserves the right to amend, modify, revise and/or rescind in its entirety or any portion of the foregoing return and delivery policies in its sole and absolute discretion.
If you have any questions about your return, please contact us at (866) 672-8630.
Your return will be processed within 10 to 15 business days of being received at our warehouse. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Refunds will be issued to original method of payment. If you return a product purchased with multiple methods of payment, the balance will be applied to the credit card up to the original amount charged. Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.
We inspect all returns and reserve the right to deny or refuse a full refund based on the returned condition and/or beyond the communicated return period limit.
Your return will be processed within 10 to 15 business days of being received at our warehouse and refunds will be issued based on the original method of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Shipping is not refundable but you will not be charged shipping for your return.
If you have any questions about returning items you have purchased on AthleticPropulsionLabs.com, please contact us at firstname.lastname@example.org or (866) 672-8630.