Shipping

Typically, 1 - 9 business days within the contiguous U.S., 3 - 9 business days to and from Alaska and Hawaii. Transit times have been impacted by COVID-19 and weather conditions in the U.S., especially during hurricane and fire season(s), with additional delays due to Holiday shipping volume. Delivery Service days are Monday - Friday. Delivery time is between 9AM - 8PM. FedEx Ground picks up packages Monday - Friday. Tracking information is sent with all shipments. All claims for missing shipments must be reported to APL via email at help@athleticpropulsionlabs.com or an SMS text notification within five days of non-receipt of the
package to be eligible for a potential claim.

We do our best to ensure the timely delivery of all orders. When selecting our FedEx Ground or expedited options, please keep in mind that we are only provided with an estimated delivery date from our carriers and cannot guarantee delivery estimates. Expedited shipping charges for orders that are delayed as a result of delivery service provider are not eligible for reimbursement by Athletic Propulsion Labs.

APL offers free ground shipping and returns for the U.S. only. Taxes are charged according to the local and state rates of the shipping location. Once your order ships, you will receive an email with a link to track your order. You can also check the status of your order at any time by logging in to the My Account page. Please note that you will need to create an account with your e-mail address in order to use this feature.

If you have any additional questions about your AthleticPropulsionLabs.com order or would like to request an order cancellation, please contact us directly at help@athleticpropulsionlabs.com or (866) 672-8630 (7AM - 7PM PT Monday through Friday).

To return your order, please email us at internationalreturns@athleticpropulsionlabs.com to receive your prepaid DHL return shipping label. APL will email you a return label within 24 hours. Please package your item(s) with the original packing slip or order confirmation.

All returns must be received in unused/new condition and be in the original shoebox(es) to be approved for a refund. International orders cannot be exchanged. If you wish to receive a different shoe or size, please kindly visit our site to place a new order.

If your order was sent to an address in the United States, all sales taxes will be refunded. Outside the United States, customs/duties and sales tax are non-refundable through APL. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

If you're shipping internationally, select your desired destination and currency by clicking on the flag icon located at the top left of the athleticpropulsionlabs.com main homepage. Once you add items to your cart, you can proceed to checkout. We will calculate and guarantee the lowest possible order total in your preferred currency, including any applicable duties and taxes, as determined by the destination's customs authority. A flat shipping rate of $20 USD (or in an equivalent local currency) will also be added to your order total. These charges are provided at checkout for your approval.

After you’ve placed your international order on the Athletic Propulsion Labs™ Online Store via DHL Express, you will receive an email providing you with order confirmation and your order number. Once your order ships, you will receive an email with your tracking number. It is important to provide a valid email address during your order process in order to receive this communication. You can track your order by tracking number at https://www.dhl.com/us-en/home.html

If you have any additional questions about your international order or would like to request an order cancellation, please contact us 7 AM – 7 PM PST Monday through Friday for further assistance at help@athleticpropulsionlabs.com

To return your order, please email us at internationalreturns@athleticpropulsionlabs.com to receive your prepaid DHL return shipping label. APL will email you a return label within 24 hours. Please package your item(s) with the original packing slip or order confirmation.

All returns must be received in unused/new condition and be in the original shoebox(es) to be approved for a refund. International orders cannot be exchanged. If you wish to receive a different shoe or size, please kindly visit our site to place a new order.

If your order was sent to an address in the United States, all sales taxes will be refunded. Outside the United States, customs/duties and sales tax are non-refundable through APL. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

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Domestic Orders

Domestic Shipping & Handling

International Orders

International Shipping & Handling