Q: What does pre-order mean?
A: Pre-ordering reserves the latest item(s) from upcoming collections before they are available. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship.
Q: How do I pre-order an item?
A: All items eligible for pre-order will be marked “Pre-Order” when you add the item to your bag at athleticpropulsionlabs.com. Simply add a pre-order item to your bag just like any other item, and check out.
Q: When will my pre-order arrive?
A: We will ship your pre-order as soon as it becomes available. Once an item ships, we will send you an email containing the tracking information. We do our best to ship pre-order items as close to the estimated ship date as possible. In the event that an item is ready to ship later than expected, rest assured that we are working to expedite your order and will try to keep you updated of any changes.
Q: Why did my pre-order arrival date change?
A: Sometimes, the items arrive at our shipping center later than expected. As soon as the item arrives at APL, we promptly pack it up, and ship it to you immediately.
Q: Can I change the color or size of a pre-order item?
A: Unfortunately, it is not possible to make changes to an existing pre-order once it has been placed. However, you can cancel the item from your original pre-order and place a new order for the new color or size you would like. If you need assistance, please contact us at 866.672.8630 | 00.1.323.315.7297 7AM-7PM PST M-F and we will be happy to help.
Q: Can I change the shipping address for my pre-order?
A: Unfortunately, it is not possible to make changes to an existing pre-order once it has been placed. However, you can cancel the item from your original order and place a new order with the correct mailing address. If you need assistance, please contact us at 1.866.672.8630 and we will be happy to help.
Q: Can I change the payment method for my pre-order?
A: Once an order has been placed, we are unable to change the payment method.
Q: Can I cancel my pre-order if I change my mind?
A: Yes, you can cancel your pre-order at any time before it ships. You can also contact us at email@example.com and we’ll be happy to help.
Q: Can I return a pre-order?
A: If you are not completely satisfied with your pre-order purchase, you can always return or exchange it within 10 days of receipt. For all returns, items must be unworn and unused along with all the packaging.
Q: Why is the item shown online before my order has shipped?
A: Sometimes the status of pre-order items on our site is updated before we are able to ship them out. We assure you we are working on getting your pre-order packed and sent to you as soon as possible. If a few days have passed and you have not received a shipping confirmation email, please contact us at 1.866.672.8630
Q: Why is the item showing as out of stock but my pre-order has not shipped?
A: This simply means the pre-order item has sold out and is no longer available for anyone else to purchase. As we receive your item, we will ship it and send you the tracking information.